You can find what you're looking for in a few ways:

• Use the search icon at the top of the page and enter a fragrance, collection, or product name.
• Browse our curated collections in the top navigation menu (for example, Gifts, Wedding, Couple).
• Reach out to our team at hello@salmamya.co.uk for a personal recommendation.

On any product that offers personalisation, simply fill in your details in the text fields provided on the product page before adding it to your basket.

Our character limits are set carefully so your design prints beautifully every time. If you have a name, date, or phrase that's just slightly over the limit, email us at hello@salmamya.co.uk before placing your order. While our templates can't always be resized, we'll always do our best to find a way to make it work.

No problem, mistakes happen! Just email us straight away at hello@salmamya.co.uk with your order number and the correction needed. As long as your order hasn't gone into production yet, we'll happily fix it for you.

Only one discount code can be used per order. All codes are subject to their own terms and conditions, and we reserve the right to withdraw a code or cancel an order if it's used outside of these terms.

Because we make our candles in small batches to keep the fragrance quality just right, popular scents can sell out from time to time. Email us at hello@salmamya.co.uk and we'll let you know an estimated restock date.

Absolutely, we love a creative challenge! If you're after something outside our existing collection, email hello@salmamya.co.uk and we'll let you know what we'd need from you to bring it to life.

We can only cancel an order if our team hasn't yet started personalising or preparing it. Because we get to work quickly, we can't always guarantee a cancellation is possible, but email us at hello@salmamya.co.uk with your order number and we'll always check for you.

Yes, in most cases! If you've made a spelling mistake or selected the wrong option, contact us straight away at hello@salmamya.co.uk with your order number and the correction needed. If your order hasn't entered production yet, we'll ll gladly amend it. Once it has, we're unable to make changes, so it's worth double-checking everytihing at checkout.

Let us know as soon as possible at hello@salmamya.co.uk with your order number and the correct address, and we'll do everything we can to update it before your order leaves our workshop. Unfortunately, once an order has been handed to Royal Mail, we're no longer able to change the delivery address, so please do double-check this at checkout.

We currently accept Shop Pay, Apple Pay, Google Pay, and payments by Mastercard and Visa. We'll also be introducing Klarna as a payment option soon.

Sorry you're having trouble! A few things that usually help:

1. Clear your browser's history and cookies, then refresh the page.
2. Try a different browser (such as Chrome, Safari, or Firefox), or switch from a mobile device to a laptop or desktop.
3. Try an alternative payment method, such as Shop Pay, Apple Pay, or Google Pay.
4. Double-check your address only contains standard letters and numbers, as unusual symbols or punctuation can sometimes cause issues at checkout.

If none of these help, please email hello@salmamya.co.uk and we'll take a look for you.

This can happen for a couple of reasons: occasionally, a popular item sells out just before our stock levels update, or our payment provider's fraud checks flag something for a manual review (for example, a mismatched billing address). Because payment is taken in full when you place your order, if we're ever unable to process it, we'll issue you a full refund straight away. If your order is cancelled, we'll always email you to explain why.

We ship every order using Royal Mail Tracked:

• Standard UK Delivery (£3.50): Dispatched the next working day, with delivery aimed for around 2 working days after that.
• Express Next Working Day (£5.95): Dispatched the next working day, with delivery aimed for the following working day.
• Free Standard Delivery: Automatically applied on all orders of £50 and over.

We currently only deliver within the UK, including the mainland, Scottish Highlands & Islands, Northern Ireland, and the Channel Islands. We don't offer international shipping at this time.

Every candle is personalised and prepared to order in our Yorkshire workshop, then dispatched the next working day (this can take slightly longer during busier periods, like Christmas or wedding season). From there, Standard delivery typically takes around 2 working days, and Express aims for the following working day. Please note our order cut-off is midnight, Monday to Friday, so orders placed after midnight will begin processing the next working day.

If your candle doesn't fit through your letterbox and no one's in to receive it, Royal Mail will leave a card explaining how to collect it or rearrange delivery. Do double-check your address at checkout to help avoid any delays!

Unfortunately not, all items in a single order will be shipped together to one address. If you're sending candles to more than one recipient, you'll need to place a separate order for each delivery address.

Yes! Once your candle has been personalised, packed, and handed to Royal Mail, you'll receive a dispatch confirmation email with your tracking number, so you can follow its journey right to your door. If it hasn't landed in your inbox, do check your Junk or Spam folder.

If your parcel hasn't turned up within the expected time, please let us know within 30 days of your order date at hello@salmamya.co.uk, so we can chase it up for you. We're not able to investigate missing parcels after this 30-day window.

Our Yorkshire workshop closes over weekends and UK bank holidays so our team can have a well-earned rest. You're welcome to place orders online 24/7, but production and dispatch will begin on the next working day.

It depends on the type of candle:

1. Personalised & Bespoke Candles: Because these are made just for you, from custom labels to bespoke names, we're unable to offer returns or refunds for a simple change of mind, unless the item arrives damaged or faulty.
2. Standard, Non-Personalised Candles: If we introduce standard candles in future, you'll have the right to return these for a full refund. Just let us know at hello@salmamya.co.uk within 14 days of receiving it, and you'll then have a further 14 days to send it back to us.

For hygiene reasons, returned candles need to be completely unopened, unlit, unused, and in their original packaging. Unfortunately we're not able to accept items that have been lit, tested, or exposed to other scents.

For a change-of-mind return, the cost of returning the item is down to you, we'd always recommend a tracked, signed-for service so it's covered in transit. If your item arrived damaged, faulty, or incorrect, this one's entirely on us, and we'll cover the cost.

Once your return reaches us, we'll inspect it within 5 working days. If everything checks out, we'll email to confirm and refund you in full to your original payment method (please allow a little extra time for your bank to process this).

So sorry about that! Please email hello@salmamya.co.uk with your order number as soon as possible, and we'll check our records and get any missing item out to you right away.

Please email hello@salmamya.co.uk within 30 days of delivery with your order number and a couple of clear photos of the issue. If your candle's glass has arrived cracked or shattered, please don't try to post the broken glass back to us, it isn't safe to handle. Just leave it exactly as it is and send us the photos instead. We'll sort out a free replacement or full refund as quickly as we can.

A few simple tips go a long way:

• The first burn matters most: Let the wax melt fully to the edges of the glass on your very first burn. This creates an even "melt memory" and helps prevent tunnelling later on.
• Trim the wick: Trim it to around 5mm before every burn, this keeps the flame steady, prevents soot, and helps your candle last longer.
• Mind the draughts: Burn in a well-ventilated room, away from direct draughts, fans, or open windows, to keep the burn even and the scent throw at its best.

Yes! Every candle is made using natural wax and ethically sourced fragrance oils. Our candles are vegan-friendly, cruelty-free, and paraben-free from start to finish.

Very much so, it matters to us too. We use zero plastic in our shipping materials; your candle arrives nestled in biodegradable, shredded kraft paper, inside outer boxes that are 100% recyclable and FSC-certified.

No prices or paperwork are ever included inside the box, so it's completely gift-ready. Your invoice is sent straight to your email instead.

Welcome to the family, we're so glad you're here! If it hasn't landed within an hour, do check your Junk, Spam, or Promotions folder, and pop us onto your safe senders list so future emails land where they should. Still nothing? Email hello@salmamya.co.uk and we'll take a look.

You'll find an "Unsubscribe" link at the bottom of every email we send. Or, if you'd prefer, just email hello@salmamya.co.uk and we'll update your preferences for you.

If your question isn't answered here, we'd love to help directly, just email hello@salmamya.co.uk or head to our contact page, and we'll get back to you as soon as we can.